TERMS & CONDITIONS

Accidents:

Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including: cuts, nicks, scratches, quicking of nails, etc. Your pet's safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If Kate's House of Hounds, LLC feels it is serious, and the owner is not on-site, Kate's House of Hounds, LLC will seek immediate veterinary care for your pet. Kate's House of Hounds, LLC is not responsible for veterinary bills, fees, etc.

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Health or Medical Problems:

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming services. All medical expenses for veterinary care will be covered by the animal's owner upon signing or reading our liability agreement.

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Veterinarian Authorization- Medical Emergencies

Kate's House of Hounds, LLC has full authorization to seek medical treatment to the nearest veterinarian in the case of any medical emergencies while in the care of Kate's House of Hounds, LLC. All veterinarian costs and expenses will be the responsibility of the animal's owner.

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Current Vaccinations

Pets must be up-to-date on Rabies, and are strongly recommended they are current on distemper and Bordatella. Proof of rabies must be given prior to a grooming appointment. Copies of vaccination records are required to be on our file.

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Fleas / Ticks

If your pet has any fleas they will be given a flea treatment at your expense, and your pert must be promptly picked up from the premises. A monthly flea and tick preventative is required for all dogs who use Kate's House of Hounds, LLC for their grooming or daycare needs.

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Dangerous or Aggressive Animals - Refusal of Service

Kate's House of Hounds, LLC has the right to refuse any services at any time. In the event that an animal is too stressed or becomes dangerous to groom, Kate's House of Hounds, LLC has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming the animal and the owner will be charged and responsible to pay the entire grooming fee.

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Matted Coats

Pets with severely matted coats require extra attention. Mats in a pet's coat grow tight, and can ultimately damage and tear the pet's skin, which provides a breeding ground for parasite infestations. Kate's House of Hounds, LLC will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to the skin growths trapped in the mats. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Prevention is the best defense by scheduling regular grooming appointments. If your pet needs to be shaved to remove matting, there is an additional charge for this process and the owner is responsible to pay at the time of pickup.

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Cancellations / No Show

Cancellations must be made at least 24 business hours in advance. No call, or no shows will result in 50% of your dogs estimated grooming fee.

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Payment

Payment is due at time of pick-up. Kate's House of Hounds accepts cash or checks made out to Kate's House of Hounds.

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Photographs

Kate's House of Hounds has the right to every photo taken and can use them for marketing purposes both on social media and on this website.